About Us

Donna Smith

Owner of Benchmark Wellness Clinic, RMT (Hons), CMRP

Donna graduated with her registered massage therapy diploma (honours) from Medix School, Kitchener in the Fall of 2007. Donna started her career at a local rehabilitation clinic dealing with clients suffering from the effects of motor vehicle accidents. She then shifted her focus and started working within a health club, where together with a team of health care professionals, was able to help athletes with their sports related injuries.

Donna is enthusiastic about her education, continually upgrading her skill set with various techniques and modalities. She currently specializes in deep tissue massage and is also a Certified Matrix Repatterning Practitioner. This can help clients with long term and chronic issues ranging anywhere from concussion to sleep apnea. This is a more gentle approach creating diversity for her client base. Donna’s knowledge also expands to pregnancy massage, Thai massage and trigger point therapy.

Donna has developed a loyal client base during her many years of practice and received the “Diamond Award” by the readers of the Waterloo Chronicle for 2010, 2011 and 2012, before working within other multidisciplinary clinics. Donna’s interests include working out, hiking, reading and world travel.

Shannon Primmer


Shannon is a Registered Massage Therapist who graduated from CCMH in 2019. She is an  ambitious and motivated therapist. Her strongest skills at this moment are working with mental health and deep tissue work. She is working on expanding into other areas to help a wider array of people and conditions. She’s easy going and has a great sense of humor. That being said she takes her work with clients very seriously and enjoys getting to know people. Because of her warm personality, she makes people feel comfortable and is able to provide the most appropriate treatment for each individual client.

Jacquelyn (Sapphira) Waltbauer

RMT, RAPID-NFR Practitioner 

Sapphira graduated from the Canadian College of Massage in 2013 and has over a decade of experience in the health and wellness field. With a focus on deep tissue and sports massage, her background includes working with individuals who suffer with chronic progressive conditions. Sapphira is motivated and passionate about helping others who suffer from pain and physical dysfunction in their daily lives. Sapphira has a strong belief in an evidence based approach to treatment and focuses directly on the individuals needs when devising a treatment plan that will be beneficial, sustainable and successful. Sapphira is trained in the use of general Swedish massage; trigger point therapy, joint mobilization and remedial exercise to promote healing and recovery. Sapphira is also a certified RAPID neurofascial practitioner; a movement based manual therapy technique that addresses the central nervous systems role in alleviating pain. With her experience in athletics and health care, sapphira has a passion and drive to ensure optimal treatment outcomes for her clients.

Trudy Klassen


Trudy graduated from Medix College in Kitchener in 2017. She has training in hydrotherapy, general Swedish massage, joint mobilizations, trigger points, fascial restrictions, deep tissue techniques, GTO and O&I techniques. Trudy understands every client’s body and condition are different, therefore each treatment should be specialized towards each individuals needs. She strives to ensure each client leaves the treatment feeling refreshed and improved.

Elaine Turcotte

Time Line Therapy® Practitioner

Elaine believes that our greatest gifts are our biggest wounds. She has survived trauma, struggled with anxiety, depression and grief. She tried all kinds of things including grief counselling, life coaching, retreat intensive, not to mention an entire library of self help books and podcasts. She hated having to tell her story over and over. It was painful, exhausting and she didn’t want it to be her identity anymore. The changes were small and incremental until she was in Peru in 2016 and met a fellow retreat participant who was NLP coach. She became a client and it was so effective, she knew she needed to add it to her practice. 

She works with clients from 10-79 and specializes in working with people who are dealing with health anxiety, social anxiety, trauma, fear & phobias, anger management, body shame, abandonment issues, loneliness, OCD, addictive behaviour, relationship issues, divorce difficulties, complicated grief (including the loss of a loved one through suicide).

Elaine completed her Master Practitioner of NLP, Time Line Therapy®, Hypnosis from the Tad James Company in 2017. She received her Core Transformation and Wholeness training from Mark and Connirae Andreas in 2019. She also completed her Simpson Protocol training in 2020. She is currently working on her Masters in Psychology and the Neuroscience of Mental Health at King’s College London, UK. 

Note: Elaine will be on maternity leave from Jan 1 – Sep 1, 2022.

Paula Carl


Paula is a Massage therapist who graduated from Sir Sandford Fleming college in the spring of 2016. She is a dedicated and determined RMT. Her focus is on deep tissue and chronic pain. As a person with chronic pain herself, she always approaches clients with a positive and kind treatment method. An approachable and interactive person she strives to make clients comfortable through any situation.

She has her level one pregnancy massage certification and performs hot stone massage. Hot stone massage provides a deep systemic heat to a client that allows muscles to loosen. It helps to move fluids around the body and improves general relaxation.

Cancellation Policy: 

All cancellations must be made a minimum of 24 hours prior to your appointment time. Any appointments cancelled outside of the 24 hours will be charged in full.  Each appointment is booked with a Practitioner who has prepared your session to maintain your wellbeing. This is also their valuable time and why we have these policies in place. Thank you very much for your understanding.

Privacy Policy

Personal Health Information Protection Act
The Ontario Government has legislation, the Personal Health Information Protection Act (PHIPA) that came into effect on November 1, 2004. This act has been established to set out rules for the collection and utilization of information that is collected about patients. All of our therapists abide by these regulations.